Cancellations and Refunds
Registrants are eligible for a full refund if they cancel at least 10 business days prior to the class. For cancellations made less than 10 business days before the start of class and more than 72 hours before the stated class time, a 50% refund will be granted. Cancellations made within 72 hours of the start of the class are nonrefundable.
We reserve the right to cancel class if a sufficient number of registrations have not been received. When possible, we will reschedule the classes at a mutually agreeable time. If for any reason we do not hold a class, registrants will be given the choice to receive a full refund or to transfer registration to another class.
Maximum class size at our facility is 8 students. If a client wishes to host the class at his site, we will teach up to 10 students per attending instructor. If a client requests a class for his employees and asks us to host the class at our facility, we reserve the right to supplement the class with additional students (not exceeding 8 total participants).
Classes begin at 8:00 unless otherwise noted. Please make every attempt to arrive well before the start of class so it can begin on time. On the morning of the class, if you find that circumstances prevent you from prompt arrival, please contact us at the number provided in your reminder email so we can act accordingly. We ask that you refrain from outside contact while class is in session; throughout the day, periodic breaks will be provided during which you can make any necessary phone calls, read emails, etc.
Complaint Resolution Policy
Computer Resources takes no responsibility for the training manuals provided, as we purchase them directly from Microsoft. If you have any complaints, comments, concerns, or criticism of the presentation of marketing materials, the instructor, or the payment policies, please direct them to Robert McFall, President, 901-382-1634.
Registration and Attendance
Registration for CPE classes is open to anyone, but preference will be given to Computer Resources customers. Class registration is required at least 6 business days before the class. If spaces are available after that time, additional students may attend, but we do not guarantee that training manuals will be available. Registration is transferable to other employees at the same company at any time before training begins. For multi-day classes, the same students must attend each day. Registration will be confirmed via email. If you do not receive a confirmation within 2 business days of your registration submission, please contact us to verify receipt.
Class reminders and directions to our facility will be sent via email to all registrants prior to class.