Great Plains, Small Business Financials, Retail Management System
| Plan Name |
Price |
# of Incidents |
Response Time |
| Standard A |
18% of List |
2 |
within 3 hours |
| 2 year A |
35% of list |
2 per year |
within 3 hours |
| Standard B |
25% of list |
unlimited |
within 1 hour |
| 2 year B |
49% of list |
unlimited |
within 1 hour |
| Enhancement Plan |
16% of list |
0 |
na |
| 2 year enhancement |
31% of list |
0 |
na |
| Flex Per Incident |
Depends on product and support level |
1 |
same day |
| Flex 5 Pack |
Depends on product and support level |
5 |
within 3 hours |
Microsoft CRM
| Plan Name |
Price |
# of Incidents |
Response Time |
| Software Assurance (SA) |
25% |
2 |
within 3 hours |
| Elite |
TBD |
TBD |
TBD |
| Flex Per Incident |
$125 with SA, $175 without |
1 |
same day |
| Flex 5 Pack |
$600 with SA, $850 without |
5 |
within 3 hours |
Support Plans A, B, SA, and Elite come with with Product Updates, access to CustomerSource, online training subscriptions (2 or 4, depending on the plan) and managed newsgroups. Standard B also provides the ability to initiate chat sessions and screen-sharing with MBS customer support personnel. The Enhancement Plan provides product updates and access to CustomerSource.
