This document will explain to you how to sign up for a Windows Live ID (if you do not already have one) and use it to sign into the Microsoft Dynamics extranet.

Microsoft Windows Live ID is an online service that makes it possible for you to use a single email address and password to sign in to a Windows Live ID – Participating website or service.

To learn more about Windows Live ID, visit

To sign into CustomerSource, follow these steps:

Step 1.

  • Get a Windows Live ID.

If you do not already have a Windows Live ID, click here. Any email address can be used to get your Windows Live ID. Complete the creation of a Windows Live ID, and then close the browser window. This will be the username and password you use to log into CustomerSource in the future.

  • Forgot your password?

If you already have a Windows Live ID (Ex: hotmail email account) set up, and you have forgotten your Windows Live ID password click here to reset it.

Note: Registration will require you to type a secure code, as shown below. If you can’t make sense of the characters, click on the audio button to the right of the picture to hear a different set of characters or click on the blue arrows until you get a set you can easily read.

Step 2.  Log into CustomerSource.

Now that you have a Windows Live ID account set up and you know your Windows Live ID password, you are ready to log in to CustomerSource. To do this, go to this link.

Step 3.  Enter Windows Live ID account.

You will be prompted to enter your Windows Live ID account. Enter Windows Live ID username and password. This is the Windows Live ID account that you want to use to log into CustomerSource.

Step 4. Enter MBS email account.

You will be prompted to enter the email address that you registered within the Microsoft Dynamics system. This may or may not be the email address as your Windows Live ID account. If you do not know the email address that is stored in the Microsoft Dynamics systems, send an email to [email protected].

 Step 5.  Email Sent Message.

After you enter the email address registered within the MBS system and click Continue, you will receive the following message:

  Step 6.  Open Received Email.

Microsoft Dynamics has sent you an email that you will use to associate your Windows Live ID account with your Microsoft Dynamics account in CustomerSource. Go to the inbox of the email address you entered in Step 5.

NOTE: You will receive a separate email for every profile that you have set up in CustomerSource. Follow Step 10 for each email you receive.

Step 7.  Click on association link.

Open the email you received from [email protected]. You will see and email similar to the screenshot below. Click on the long blue link in the email.

Step 8.  Enter Windows Live ID account.

You will be prompted again for your Windows Live ID. Enter the Windows Live ID you entered in Step 3 :

Step 9.  Success Message.

You will get a message stating that you have successfully associated your Windows Live ID with your MBS profile:

Step 10:  Access CustomerSource.

You are ready to use CustomerSource! Go to CustomerSource (

When you use CustomerSource in the future, use this Windows Live ID username and password to log in.

If you have any trouble with your Windows Live ID account (username/password, etc.), please contact the Windows Live ID support team at

Please contact the VOICE support team at [email protected]. If you have any questions regarding this process.