Great Plains, Small Business Financials, Retail Management System
Plan Name Price # of Incidents Response Time
Standard A18% of List2within 3 hours
2 year A35% of list2 per yearwithin 3 hours
Standard B25% of listunlimitedwithin 1 hour
2 year B49% of listunlimitedwithin 1 hour
Enhancement Plan16% of list0na
2 year enhancement31% of list0na
Flex Per IncidentDepends on product and support level1same day
Flex 5 PackDepends on product and support level5within 3 hours
Microsoft CRM
Plan Name Price # of Incidents Response Time
Software Assurance (SA)25%2within 3 hours
EliteTBDTBDTBD
Flex Per Incident$125 with SA, $175 without1same day
Flex 5 Pack$600 with SA, $850 without5within 3 hours

Support Plans A, B, SA, and Elite come with with Product Updates, access to CustomerSource, online training subscriptions (2 or 4, depending on the plan) and managed newsgroups. Standard B also provides the ability to initiate chat sessions and screen-sharing with MBS customer support personnel. The Enhancement Plan provides product updates and access to CustomerSource.