Microsoft Business Solutions Support Plans

Great Plains, Small Business Financials, Retail Management System
Plan Name Price # of Incidents Response Time
Standard A 18% of List 2 within 3 hours
2 year A 35% of list 2 per year within 3 hours
Standard B 25% of list unlimited within 1 hour
2 year B 49% of list unlimited within 1 hour
Enhancement Plan 16% of list 0 na
2 year enhancement 31% of list 0 na
Flex Per Incident Depends on product and support level 1 same day
Flex 5 Pack Depends on product and support level 5 within 3 hours
Microsoft CRM
Plan Name Price # of Incidents Response Time
Software Assurance (SA) 25% 2 within 3 hours
Elite TBD TBD TBD
Flex Per Incident $125 with SA, $175 without 1 same day
Flex 5 Pack $600 with SA, $850 without 5 within 3 hours

Support Plans A, B, SA, and Elite come with with Product Updates, access to CustomerSource, online training subscriptions (2 or 4, depending on the plan) and managed newsgroups. Standard B also provides the ability to initiate chat sessions and screen-sharing with MBS customer support personnel. The Enhancement Plan provides product updates and access to CustomerSource.