software specialists are available to support you between
8:30 A.M. and 5 P.M. central time Monday through Friday. We aim to return all support calls within three (3) hours.
If you need assistance
outside those hours, Microsoft Dynamics is available between 8
A.M. and 7 P.M. central time Monday through Friday, and 10 A.M. to 2
P.M. on Saturdays. Their number is 800-456-0025.
Current customers of Microsoft Dynamics products have access to a wealth of information through
CustomerSource. Be sure take
advantage of all
CustomerSource offers. Some examples of the information available on the
Solutions to Recurring Questions
To gain access to
Installing a new Dynamics GP / Great Plains workstation -
is a Word document and may take a while to open)
Setting up a New
Company in Dynamics GP
(requires access to
FAQs about Advanced Security
Smart Tag Manager Setup Tips
Dynamics GP / Great Plains System Requirements
2005 Reporting Services
Installing FRx on a
Emailing FRx Reports
FRx Do's and Don'ts
Creating a New Company in FRx
1) Batch Held in Posting --
Batch Stuck in Posting
3) Hung User
item number and description to the RM Statement
the scheduled payments feature of A/R
Mapping Fields between
Microsoft CRM and Great Plains
Reporting Services with Microsoft CRM
Creating a Payables Transaction Integration
Print Boss Errors
Great Plains Keyboard Shortcuts
Why should I upgrade to version
Customizing Great Plains
Attaching an OLE Document
preprinted checks and forms
Fields to Reports in Microsoft Dynamics GP
Alternate Support Resources
Dynamics offers public discussion boards for your Microsoft Dynamics GP, Small
Business Financials, or Microsoft
Dynamics CRM software.
your peers for help!
Microsoft Dynamics offers a free web support
community complete with newsgroups, blogs, and
Microsoft Dynamics CRM
Check the Microsoft Dynamics CustomerSource web site for
or learn about upcoming
and seminars by Computer Resources.
Basic users manuals for your Microsoft Dynamics
are available within Microsoft Dynamics GP. Go to Help => Printable
Manuals (Online Manuals in 7.5 and earlier).
will bring up a pdf document from which you can select the
appropriate manual. You may wish to use the “find” feature to
search by word.
For Microsoft Dynamics CRM, go to Help => User's Guide.
Complaint, Concern, or Commendation Corner
If you have a gripe,
tell us about it
anonymously so we can improve. Or, give us some positive feedback so we
know what to continue to do!