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Microsoft Dynamics CRM
(C
ustomer Relationship Management)
Product Information

Need a powerful, Web-enabled solution to automate all sales and customer service aspects of your business? Microsoft DynamicsTM CRM (Customer Relationship Management) can help you increase customer satisfaction, shorten sales cycles, improve efficiency, and increase revenue. The Microsoft Dynamics CRM solution enables automation of many day-to-day tasks for sales, customer service, call center, and marketing professionals. 

Microsoft Dynamics developed this product in-house specifically to complement Microsoft DynamicsTM GP and other accounting systems. Microsoft Dynamics CRM is positioned for the small-to-medium-sized business market. There are sales and service Microsoft Dynamics CRM modules that can be licensed separately or as a package. The sales module provides lead-contact-account management and the opportunity/quote/sales-order/invoice processing cycle.  The sales module integrates with Microsoft Dynamics GP via a BizTalk 2002 Connector. Orders can be written in Microsoft Dynamics CRM, migrated to Microsoft Dynamics GP for invoice and ledger posting, and then the invoice comes back to Microsoft Dynamics CRM for reporting and review. The service module has contracts, support cases, and a knowledge base. The marketing module allows you to deliver targeted communications to prospective and existing customers, shorten the sales cycle, and improve close rates. Sales and support staff get the 360 degree view of a customer without needing to license or learn Microsoft Dynamics GP.  

Brief Overview
Test Drive Microsoft Dynamics CRM now!
The Five Portals of Microsoft Dynamics CRM
Microsoft Dynamics CRM Case Study
Fun with Microsoft Dynamics CRM
 
Microsoft Dynamics CRM Integration with Microsoft Dynamics GP

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Microsoft Dynamics is a trademark of Microsoft Corporation.

 

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Computer Resources, Inc. of Memphis - a Microsoft Business Solutions Reseller

Computer Resources, Inc.
901-382-1MEG (1634)

Serving Memphis, Mississippi, Arkansas, Tennessee, and the Mid-South 


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